Chatbot development means conversational assistants for sales and support in messengers and on the website: scripts, AI/rules, operator handoff, and CRM write-back. VivaCoding builds multi-channel logic (Telegram, WhatsApp, widget), integrations, and answer quality control — not a separate bot per channel with no shared memory.
Key takeaways
- Many repetitive support or sales conversations.
- You need 2+ channels (messengers + site) with one logic.
- CRM exists or you can accept leads/tickets automatically.
What is chatbot development
A chatbot automates conversation: lead qualification, FAQ, order status, booking, and handoff to a human. Architecture usually includes channel adapters, one scenario/LLM engine, a customer profile, and CRM webhooks. You can start with rules and buttons, then add LLM+RAG — or ship a hybrid from day one.
How it differs
“Telegram bots with AI” is a narrow Telegram+LLM cluster. A Mini App is visual WebApp UI, not chat. An AI agent is autonomous tool use. This page is about conversational bots and omnichannel delivery.
When it fits
- Many repetitive support or sales conversations.
- You need 2+ channels (messengers + site) with one logic.
- CRM exists or you can accept leads/tickets automatically.
When it doesn’t
Without FAQ/offer and an escalation owner, gather answers and a handling process first — otherwise the bot frustrates customers.
How we work
- Dialog map, channels, and KPIs
- Scenario engine / LLM+RAG
- Channel adapters and website widget
- CRM, alerts, and operator handoff
- Real-dialog testing and launch
Related services
FAQ
No-code builder or custom build?
Builders fit simple branches. Custom wins when you need deep CRM, own logic, AI, and multi-channel without platform limits.
Is AI mandatory?
No. Rules and buttons often suffice. We add AI when users write free text and a knowledge base exists.
Do we need WhatsApp Business API?
For official WhatsApp — yes, with Meta verification. Connection time and cost are estimated separately from bot logic.
How do you measure impact?
Auto-reply share, first-response time, lead/order conversion, and operator load — before vs after launch.