Instagram integration routes leads and messages from the social network into your CRM and support flow. VivaCoding sets up the exchange through official APIs and reply scenarios.
Key takeaways
- Your leads come from Direct or Instagram ads.
- You need message history in the CRM.
- You have a business or creator account and Meta access.
What is instagram integration
Instagram integration connects a business account to a CRM or bot so leads from Direct and forms are not lost.
When it fits
- Your leads come from Direct or Instagram ads.
- You need message history in the CRM.
- You have a business or creator account and Meta access.
When it doesn’t
A personal account without Business API access cannot support a full integration.
How we work
- Business account and permissions
- Connect the channel
- Map to CRM
- Reply templates
- API limit control
Related services
FAQ
Is this the official API?
Yes – we use approved Meta and CRM partner channels. We do not use scraping hacks for messaging.
What about stories and comments?
Comments and Direct depend on the selected connector; we confirm that during discovery.